SOLD NOW PRIVACY POLICY
Version: 7.0
Last Updated: June 20, 2026
Jurisdiction: State of Texas, United States
This Privacy Policy describes how SOLD Now LLC, a Texas limited liability company ("SOLD Now," "we", "us", "our", or the "Company"), collects, stores, uses, and safeguards information when you ("User", "Subscriber", or "Reseller") register an account and utilize the SOLD Now software application, diagnostic utilities, and related services (collectively, the "Platform", "SOLD Now", "Service").
Because SOLD Now is an internal business tool designed for independent antique dealers, collectibles and vintage resellers, and inventory managers, this policy applies to data we collect directly from you regarding your business and operations. SOLD Now is a business-to-business (B2B) application and does not directly interact with or independently collect data from your end-consumers. The Service is offered to businesses and individuals located in the United States only.
1. Information We Collect
We limit data processing exclusively to items necessary to provide administrative, inventory tracking, and CRM functionalities to you. We collect data in the following categories:
1.1. Account Registration and Contact Data
When you subscribe to an account tier, we collect standard business credentials including your full name, primary email address, business name, physical location/shop name, and corporate billing details. To enable account verification, two-factor security protocols, and platform alerts, we also collect your corporate or personal phone numbers. Payment card details are collected and processed directly by our third-party payment processor; SOLD Now LLC does not receive or store full payment card numbers.
1.2. Internal Business Content and Inventory Logs
Data you explicitly input into the application to run your business remains within your isolated data silo. This includes: item descriptions, pricing records, historical cost values, inventory images, vendor tracking information, and logs detailing sourcing trips or procurement expenses.
1.3. Customer Relationship Management (CRM) Data
You may use SOLD Now to organize files regarding your customer base, including customer contact lists, transaction records, item preferences, and notification notes. You represent that you have acquired all necessary consents to input this information into our infrastructure.
1.4. Operational and Usage Metrics
We automatically collect basic diagnostics, server log activities, browser specifications, and usage timestamps when you log in. This data is leveraged strictly to ensure system performance, patch system errors, and maintain domain performance. The Platform uses essential cookies required for login sessions and security, and may use analytics tools to understand aggregate feature usage. We do not use cookies for third-party advertising.
2. How We Use Your Information
We process your data exclusively to maintain your account and perform our contract with you. Specifically, we use your data to:
• Provide, host, maintain, and secure your standalone data silos.
• Process subscription payments and renewal authorizations for your software tier access.
• Execute optional software utilities, such as exporting logs into Comma-Separated Values (.csv) structures or generating inventory manifests.
• Power optional backend features, including artificial intelligence models used to parse item text, generate descriptive tags, or analyze vintage glassware and antique attributes based on your descriptions (see Section 2.3 for important information about AI processing).
• Deliver critical transactional communications, update alerts, and password recovery tools.
2.1. Transactional Communications
By registering an account, you agree to receive transactional and administrative communications via email and, if you provide a phone number, via text message (SMS). These include payment receipts, renewal and billing notices, security and password recovery messages, system status updates, and data deletion warnings. These communications are a necessary part of operating your account and are not marketing.
2.2. Marketing Communications (Separate Opt-In)
We send marketing communications — such as newsletters, feature announcements, and promotional offers — only if you separately opt in. Consent to receive marketing email or marketing text messages is optional, is requested through a separate, unchecked opt-in at registration or in your account settings, and is not a condition of purchasing or using the Service. You may withdraw marketing consent at any time as described in Section 8. Marketing text messages are sent only with your prior express written consent as required by the Telephone Consumer Protection Act (TCPA); message and data rates may apply, and you can reply STOP at any time.
2.3. Artificial Intelligence Processing Disclosure
Certain optional features transmit the content you submit (for example, item descriptions you ask the Platform to parse, tag, or price) to third-party artificial intelligence service providers for processing. Content submitted to these providers is handled in accordance with those providers' own terms, which may permit them to retain submitted content and use it to improve their models and services. We recommend that you do not include sensitive personal information in fields processed by AI features. We will update this disclosure if our agreements with AI providers materially change.
2.4. SMS / Text Messaging Program and Mobile Consent
SOLD Now operates text messaging (SMS) programs through Twilio. Two distinct groups may receive text messages, and each provides its own express opt-in:
• Reseller account and marketing messages. If you are a Reseller and provide a mobile number, you may receive (a) transactional and account messages such as two-factor authentication codes, billing and renewal notices, security and password-recovery messages, and system alerts, and (b) — only if you separately check the SMS marketing opt-in — promotional and product-update messages. Transactional messages are part of operating your account; marketing messages require your separate, unchecked opt-in and are not a condition of purchase.
• Seller mailing-list (consumer) messages. A Reseller may publish a public "SOLD Tag" page where that Reseller's own customers can join a mailing list. A consumer joins only by entering their mobile number and separately checking a clearly labeled SMS consent box. By checking that box, the consumer agrees to receive recurring automated marketing text messages from that Reseller, sent through the SOLD Now platform. These messages are sent on behalf of the individual Reseller the consumer subscribed to.
For all SMS programs: message frequency varies, message and data rates may apply, you can reply HELPfor help, and you can reply STOP at any time to cancel and stop receiving further messages. Carriers are not liable for delayed or undelivered messages.
No mobile information is shared with third parties. We do not sell, rent, trade, or share mobile phone numbers, SMS opt-in data, or consumer consent with any third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in information is used solely to deliver the messages you (or, for mailing-list subscribers, the Reseller you subscribed to) requested, and is shared only with the messaging service providers (such as Twilio) strictly necessary to transmit those messages on our behalf. This no-sharing commitment applies to all categories of text messaging described in this Section.
3. Sharing and Disclosing Your Information
We prioritize the confidentiality of your commercial records. We do not sell, rent, trade, or share your operational records, customer databases, phone numbers, email addresses, mobile/SMS opt-in data, or inventory details with any third parties or affiliates for their own marketing or promotional purposes. We engage data only under the following strict conditions:
Mobile and SMS information is never shared. As stated in Section 2.4, mobile phone numbers, SMS opt-in data, and consumer text-messaging consent are never sold, rented, traded, or shared with any third party or affiliate for any purpose other than transmitting the messages you (or the Reseller you subscribed to) requested, and are disclosed only to the messaging carrier/service provider (such as Twilio) strictly required to deliver those messages. No mobile opt-in data is ever shared with AI providers.
• With Service Providers (non-mobile data only): To operate the Platform we rely on secure infrastructure providers acting on our behalf and under our instructions — such as cloud hosting (e.g., AWS or Google Cloud), the payment processor handling our subscription fees, and the AI service providers described in Section 2.3. These providers process data only to deliver their service to us and are bound by written agreements; this is processing on our behalf, not sharing for the provider's own purposes. AI providers process submitted content under their own terms as described in Section 2.3. Mobile/SMS opt-in data is excluded from this category (see above).
• No End-Consumer Sales Frameworks: Because SOLD Now is an internal administrative software utility rather than a public marketplace, we never publish your stock records, sales volumes, or customer lists to consumers or third-party marketplaces.
• Legal Compliance and Protection: We may disclose information if explicitly required by valid state or federal legal processes, a subpoena, or explicit Texas statutes to satisfy tax reporting obligations or protect the security architecture of our servers.
4. Separate Multi-Account Security Architecture
As defined in our Terms of Service, Subscribers may establish completely distinct accounts to manage individual booths, locations, or business divisions. Every account is maintained as a strictly separate data silo with isolated database parameters. Information from one account cannot be indexed, queried, or accessed by any other account, and no overarching organizational hierarchy shares data between profiles.
5. Data Portability, Retention, and Deletion Policy
You maintain ultimate operational ownership of your inventory manifests and customer lists. We adhere to the following timelines to ensure secure data handling:
• CSV Data Portability: At any point during your active subscription, you can download all underlying asset histories and CRM text logs into structured .csv files directly from your panel.
• 30-Day Grace Period: If your software subscription lapses, is canceled, or is deactivated, your stored database records remain safely cached for thirty (30) days ("Grace Period"). Your account will be locked in a read-only state allowing you to download your CSV files.
• Permanent Deletion: Following the close of the Grace Period, all customer data and inventory tables associated with the account will be permanently deleted from our active application servers within thirty (30) days. Copies residing in encrypted system backups are overwritten in the ordinary course of our backup rotation and are permanently purged no later than one hundred eighty (180) days after the close of the Grace Period. Backup copies are not accessible for restoration to individual accounts and are not used for any other purpose.
• Legal Retention Carve-Out: We retain billing records, transaction histories related to your subscription payments, and other records we are legally required to keep (for example, for tax, accounting, or dispute-resolution purposes) for as long as applicable law requires, even after account deletion.
6. Security Framework
We enforce industry-standard security architectures to prevent data exposure, theft, or manipulation. These measures include HTTPS transport encryption, firewall partitions, and secure access tokens. However, no data transmission across the web can be guaranteed perfectly safe; you maintain responsibility for ensuring robust, unique password configurations for your profiles. In the event of a security breach affecting your sensitive personal information, we will notify affected Subscribers without unreasonable delay, consistent with the timelines required by Texas law and other applicable state breach notification statutes.
7. Children's Privacy
The Service is tailored strictly for adult business operators and professional resellers. We do not knowingly index or track records belonging to individuals under the age of eighteen (18). If we find that an account contains personal files of a minor, we will purge those files immediately.
8. Opt-Out and Communication Preferences
If you no longer wish to receive marketing newsletters or promotional updates via email, you may click the "Unsubscribe" link embedded at the footer of our marketing emails. If you have opted in to promotional messages via SMS, you can reply with the word "STOP" at any time to immediately terminate marketing text alerts. Please note that even if you opt out of marketing distribution paths, you will continue to receive critical administrative alerts, subscription invoices, password recovery updates, and data deletion warning logs essential to the management of your software license.
9. Your Privacy Rights
You may request access to, correction of, deletion of, or a portable copy of the personal information we hold about you and your account at any time by emailing info@soldnow.app from the email address associated with your account. We will verify your identity and respond within forty-five (45) days. Deletion requests are subject to the Legal Retention Carve-Out in Section 5. We will not discriminate against you for exercising any of these rights.
10. Amendments to This Policy
We reserve the right to modify or adjust this Privacy Policy as our business practices scale. We execute changes by updating the web link text directly on our website. For any material adjustments affecting how your operational data is saved or processed, we will issue a prominent platform warning or deliver an email notification thirty (30) days before the changes go into effect. Continued usage of SOLD Now after updates are published establishes clear consent to the revised policies.
11. Contact Information
If you have specific regulatory concerns, security issues, or inquiries regarding data deletion protocols, please contact our team by email:
SOLD Now LLC
SOLD Now Application Support — Privacy
Email: info@soldnow.app
Copyright © 2026 Sold - All Rights Reserved.
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